FAQ

Current products and availability are shown in the Zenetics shop. Product availability may change, and an unavailable item may return later.

If a product is unavailable, please check back later or contact us with a product question. We do not promise a restock date unless one has been confirmed.

Product pages contain the current product information available on Zenetics.us. You can also use our educational guides or contact us with a product question. Product information is for general informational purposes and is not medical advice.

When tracking information is available, it will be sent to the email address used for your order.

Please review your order and tracking information first. If you still need help with an order placed directly on Zenetics.us, contact us and include your order number.

Contact us as soon as possible at info@zenetics.us and include your order number and a description of the issue. Photos may help us review damaged or incorrect items.

We can only cancel an order before it has entered fulfillment or shipped. If you need to request a cancellation, contact us as soon as possible.

Eligible purchases made directly on Zenetics.us may be returned within 60 days, subject to our Returns Policy.

Please contact us before sending anything back. We will provide the correct return instructions for an approved return. Do not send returns to our business contact address unless our support team specifically instructs you to do so.

After an approved return is received and inspected, the refund is issued to the original payment method. Please see our Returns Policy for the current refund details and timing.

Orders placed through a third-party marketplace are handled under that marketplace's order, support, and return process. Please use the marketplace where the purchase was made for order-specific assistance.

No. The Zenetics.us Returns Policy applies to eligible purchases made directly on Zenetics.us. Marketplace purchases are subject to the policies and return process of the marketplace where the order was placed.