Refund and Returns Policy

Returns & Refunds

This policy applies to purchases made directly through Zenetics.us for delivery within the United States.

60-Day Return Window

You may request a return within 60 days of purchase. Returned products must be unopened, unused, and in their original condition and packaging.

How to Start a Return

To request a return, contact us at info@zenetics.us and include your Zenetics order number and the reason for the return. Please do not send merchandise back until you receive return instructions from us.

Return Shipping

For an approved U.S. return, Zenetics will provide return instructions and a prepaid return shipping label. There is no return-label fee for an approved return.

Exchanges and Restocking Fees

We do not offer exchanges. Approved returns are not subject to a restocking fee.

Refunds

After the returned merchandise is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 days after the return is received and inspected. After we process the refund, please allow 7–10 business days for the credit to appear, depending on your bank or payment provider.

Incorrect, Damaged, or Defective Items

If an item arrives incorrect, damaged, or defective, contact us promptly at info@zenetics.us with your order number and a description of the issue so we can assist you.

Orders Purchased Through a Marketplace

Products purchased through Amazon, eBay, Walmart, or another third-party marketplace must be returned through the marketplace where the purchase was made and are subject to that marketplace’s applicable return and refund procedures.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. An order can be canceled only if it has not yet entered fulfillment or shipped. Once an order has shipped, the return policy above applies.

Contact

Zenetics is operated by EZ SALES, LLC.
502 N. Main Street #216
Weatherford, TX 76086
United States
Email: info@zenetics.us

Please do not send returns to the business address above unless our support team specifically instructs you to do so.