Privacy Policy
Last updated: August 12, 2026
This Privacy Policy explains how EZ SALES, LLC, operating the Zenetics online store at Zenetics.us (“Zenetics,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with Zenetics.us.
Business contact:
EZ SALES, LLC
502 N. Main Street #216
Weatherford, TX 76086
United States
Email: info@zenetics.us
This business address is for contact and identity purposes. Do not send product returns to this address unless our support team specifically instructs you to do so.
1. Scope
This Privacy Policy applies to Zenetics.us and direct interactions with Zenetics relating to the website. Purchases made through Amazon, eBay, Walmart, or another third-party marketplace are also subject to that marketplace’s own privacy practices and policies.
2. Information We Collect
Depending on how you use Zenetics.us, we may collect the following categories of information:
- Contact information, such as your name, email address, billing address, shipping address, and telephone number when provided for an order or account.
- Order and transaction information, such as products purchased, quantities, prices, discounts, order status, shipping method, delivery information, refunds, and transaction identifiers.
- Account information, such as login/account details, saved addresses, order history when you create or use an account.
- Payment-related information. Payment details are processed through the payment methods and payment service providers made available at checkout. We receive information needed to confirm and manage transactions, such as payment status and transaction references.
- Customer-support information, including your name, email address, order number, message, and any information you choose to provide when you contact us.
- Device and usage information, such as browser type, device information, IP-derived location information, pages viewed, referring pages, interactions with the website, and similar technical or analytics information.
- Cookie and session information used to operate the cart, remember sessions and preferences, support account login, measure site usage, and maintain website functionality.
Please do not send full payment-card numbers, government identification numbers, or sensitive medical information through our contact form.
3. How We Collect Information
We collect information directly from you when you place an order, create an account, or contact us. We also collect certain information automatically through website technology such as cookies, session identifiers, server logs, analytics tools, and similar technologies.
We may also receive transaction, shipping, fraud-prevention, or service information from companies that help us operate the store, process payments, fulfill orders, provide analytics, or deliver customer support.
4. How We Use Personal Information
We may use personal information to:
- process and fulfill orders;
- calculate and collect applicable charges and taxes;
- process payments and refunds;
- provide shipping and tracking information;
- create and manage customer accounts;
- respond to customer-service and product questions;
- detect, investigate, and prevent fraud, abuse, security incidents, or unauthorized transactions;
- maintain and improve website functionality, performance, and customer experience;
- analyze website traffic and usage;
- maintain accounting, tax, transaction, and business records;
- enforce our Terms & Conditions and Returns Policy;
- comply with applicable legal, regulatory, tax, accounting, and law-enforcement requirements; and
- protect the rights, safety, property, and integrity of our customers, Zenetics, EZ SALES, LLC, and others.
5. Orders and Payments
When you place an order, information necessary to complete the transaction may be processed by payment providers, fraud-prevention services, financial institutions, and other transaction service providers available through our checkout.
6. Shipping and Fulfillment
We may provide the information necessary to fulfill and deliver your order—such as your name, shipping address, order contents, email address, telephone number when needed, and shipment details—to fulfillment providers, shipping software providers, warehouses, and carriers.
7. Contact Forms and Customer Support
When you use our Contact page, we collect the name, email address, and message you submit. We use this information to respond to your request and maintain appropriate customer-service records.
You may contact us at info@zenetics.us or through our Contact page.
8. Google Analytics and Website Analytics
Zenetics.us uses Google Analytics to understand how visitors use the website, measure traffic and interactions, diagnose performance issues, and improve the customer experience. Google Analytics may use cookies and similar identifiers and may process information such as device/browser information, interactions with the site, approximate location derived from network information, and related usage data.
Google processes Analytics information according to its applicable terms, privacy disclosures, and settings. Your browser may allow you to block or delete cookies, and Google provides controls for its analytics and advertising technologies.
Zenetics.us also uses WordPress/WooCommerce-related services, including Jetpack features. Depending on the features enabled, these services may process technical, security, performance, or usage information needed to provide those services.
9. Google Product and Commerce Services
We may use Google services to manage or display product listings, maintain product information, verify our website, and support commerce-related features. When configured, product catalog information and technical information necessary to operate those services may be transmitted to Google. Any Google measurement features used on the site are also subject to Google’s applicable privacy and data-processing terms.
10. Cookies and Similar Technologies
Zenetics.us and its service providers use cookies and similar technologies for purposes such as:
- keeping track of items in your shopping cart;
- maintaining a shopping or account session;
- remembering preferences;
- supporting login and account features;
- security and fraud prevention;
- measuring website traffic and performance; and
- understanding how visitors interact with the site.
Some cookies are necessary for shopping-cart and account functionality. Your browser settings may allow you to reject or delete cookies, but disabling necessary cookies can prevent parts of the site, cart, checkout, or account functions from working correctly.
11. When We Disclose Information
We may disclose personal information to service providers and other parties when reasonably necessary to operate the business, including:
- payment processors and financial-service providers;
- fraud-prevention and security providers;
- shipping, fulfillment, warehouse, and carrier services;
- website hosting, ecommerce, technical-support, and cloud-service providers;
- analytics and measurement providers;
- professional advisers such as accountants, attorneys, and insurers when appropriate;
- government authorities, courts, regulators, or law-enforcement agencies when required or permitted by law; and
- a buyer, successor, or adviser in connection with a merger, financing, restructuring, sale, or transfer of all or part of the business, subject to appropriate safeguards.
We do not knowingly sell personal information for monetary consideration. Certain privacy laws may define “sale,” “sharing,” or targeted advertising more broadly than an exchange for money. If applicable law gives you an opt-out right relating to a practice we use, you may contact us using the information below.
12. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer support, fraud prevention, accounting and tax records, dispute resolution, legal compliance, and enforcement of agreements.
Retention periods vary depending on the type of record and the reason we maintain it. Some transaction and business records may need to be retained after an account is closed or after a privacy request when required or permitted by law.
13. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, network, transmission, or storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and for using a secure password. Please contact us if you believe your Zenetics account or an order has been affected by unauthorized activity.
14. Your Privacy Choices and Rights
Depending on where you live and subject to applicable exceptions, you may have rights concerning your personal information, such as the right to request access, correction, deletion, or a portable copy of certain information, or to object to or opt out of certain processing.
To submit a privacy request, email info@zenetics.us with the subject line Privacy Request. Please describe the request and provide enough information for us to locate the relevant records. We may need to verify your identity before completing a request.
If applicable law gives you a right to appeal a decision concerning a privacy request, you may reply to our decision or email us with the subject line Privacy Appeal.
We will not discriminate against you for exercising privacy rights provided by applicable law.
15. Marketing Communications
If we offer marketing email or similar communications, you may use the unsubscribe method included in those communications. Transactional or service messages about orders, accounts, security, or customer support may still be sent when necessary.
16. Children
Zenetics.us is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the store. If you believe a child has provided personal information to us, contact us so we can review the matter.
17. Third-Party Sites and Marketplaces
Zenetics.us may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their privacy practices.
If you buy through Amazon, eBay, Walmart, or another marketplace, that marketplace independently collects and processes information relating to your marketplace account and order.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, technology, legal requirements, or data practices. The revised Policy will be posted on this page with an updated “Last updated” date.
19. Contact Us
For privacy questions or requests:
EZ SALES, LLC / Zenetics
502 N. Main Street #216
Weatherford, TX 76086
United States
Email: info@zenetics.us