Terms & Conditions
Purpose
Welcome to the Zenetics family of websites, which includes our country-specific websites, mobile websites, mobile apps, blogs, and website. This Zenetics Terms of Use Agreement (“Agreement”) sets forth the agreement between Zenetics.us (collectively, “Zenetics,” “we,” or “us”) and each user (“user,” “your,” or “you”). This Agreement governs your use of the Site, the Zenetics Rewards Program (“Rewards Program”), the Zenetics Autoship & Save Program (“Autoship & Save”), the Zenetics Reviews Program (“Reviews Program”), and the Zenetics Privacy Policy (“Privacy Policy”). Please read this Agreement carefully and fully before using the Site, participating in the Rewards Program, Reviews Program, or Autoship & Save, or disclosing any personal information to us.
By using the Site and/or participating in the Rewards Program, Reviews Program, or Autoship & Save, or disclosing any personal information to us: (i) you agree that you have read and understood the terms of this Agreement, (ii) you accept and agree to be bound by the terms of this Agreement, and (iii) you accept and agree to abide by all laws and regulations applicable to the subject matter of this Agreement.
IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THE SITE OR PARTICIPATE IN THE REWARDS PROGRAM OR REVIEWS PROGRAM, OR DISCLOSE TO US ANY PERSONAL INFORMATION.
The terms in this Agreement may change periodically and may be revised at any time, and from time to time, at our sole discretion by updating this posting. You should visit this page from time to time to review the then-current Terms of Use because they are binding on you. Your continued use of the Site and/or participation in the Rewards Program, Reviews Program, and/or Autoship & Save means that you accept any changes or modifications to this Agreement. If any modification is unacceptable to you, your only recourse is to terminate this Agreement by contacting Customer Service. Certain provisions of the terms contained in this Agreement may be superseded by legal notices or terms located on particular pages of the Site, or by specific program terms for the Rewards Program, Reviews Program, and Autoship & Save.
Code of Conduct
Zenetics’ Code of Conduct is included in this Agreement. Participants in Zenetics’ Rewards Program and Reviews Program, customers, vendors, visitors to the Site, and stakeholders are expected to comply with the Code of Conduct.
Not Healthcare Advice
The products and claims made about specific products on or through the Site have not been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure, or prevent disease.
The Site is not intended to provide diagnosis, treatment, or medical advice. Products, services, information, and other content provided on the Site, including information that may be provided on the Site directly or by linking to third-party websites, are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health-related diagnosis or treatment options.
Information provided on the Site and linked websites, including information relating to medical and health conditions, treatments, and products, may be provided in summary form. Information on the Site, including any product label or packaging, should not be considered a substitute for advice from a healthcare professional. The Site does not recommend self-management of health issues. Information on the Site is not comprehensive and does not cover all diseases, ailments, physical conditions, or their treatment. Contact your healthcare professional promptly should you have any health-related questions. Never disregard or delay seeking medical advice based upon information you may have read on the Site.
Links to or access from any third-party websites or resources do not constitute an endorsement of any information, product, or service. We are not responsible for the content or performance of any third-party websites. Use of any third-party websites is at your own risk.
You should not use the information or services on the Site to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with your healthcare professional and read information provided by the product manufacturer and any product label or packaging prior to using any medication, nutritional, herbal, or homeopathic product, or before beginning any exercise or diet program or starting any treatment for a health issue. Individuals are different and may react differently to different products. You should consult your physician about interactions between medications you are taking and nutritional supplements. Comments made in any forums on the Site by employees or Site users are strictly their own personal views made in their own personal capacity and are not claims made by us, nor do they represent our positions or views. Product ratings by any current or previous employees or Site users are strictly their own personal views made in their own personal capacity and are not intended as a substitute for appropriate medical care or advice from a healthcare professional. We are not liable for any information provided on the Site with regard to recommendations regarding supplements for any health purposes.
Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labeling, packaging details, and recommended use.
Product Purchases
To the extent that you purchase products through the Site, you acknowledge and agree that all such purchases shall be made pursuant to the applicable Incoterms designated at the time the order is placed. Title to the products purchased by you shall pass upon our delivery of such products to the carrier.
It is your responsibility to ascertain and comply with all applicable local, state, federal, and international laws regarding the receipt, possession, use, and sale of any item purchased from this Site.
When ordering from Zenetics, you are responsible for ensuring that the product can be lawfully imported into your country. Customers are the importers of record and must comply with all laws and regulations of the destination country.
Zenetics reserves the right to prohibit purchases of any merchandise by resellers. Resellers are defined as any company or individual that purchases goods with the intention of selling them rather than using them. Zenetics does not support sales tax exemption requests for businesses or resellers.
Usage & Termination
By using our Site and/or participating in the Rewards Program, Reviews Program, and/or Autoship & Save, you represent and agree that you are at least eighteen (18) years of age or older and are fully able and competent to agree to the terms in this Agreement and any applicable program terms and conditions. If you are under the age of 18, you are not permitted to use this Site or participate in any Program.
- Account Setup & Use
You may be required to establish an account on the Site in order to use certain features. When creating an account, you agree to provide accurate, true, complete, and current information about yourself as prompted by the Site and to promptly update such information to maintain accurate, true, complete, and current information. If you provide any inaccurate, false, incomplete, or outdated information, or if we in our sole discretion suspect that such information is inaccurate, false, incomplete, or outdated, we reserve the right to suspend or terminate your account and prohibit any and all current or future use of the Site or any portion thereof by you. During the registration process, you will create a username and password. You are responsible for the confidentiality of your account and password and are fully responsible for all activities that occur under your account or password. You agree to immediately notify us of any unauthorized use of your account or password or any other security breach and to ensure that you exit from your account at the end of each session. You agree to be responsible for all charges resulting from the use of your account on the Site, including charges resulting from unauthorized use of your account. We are not liable for any loss or damage resulting from your failure to comply with this section.
- Use of the Site
You agree to use the Site and engage in the Programs for lawful purposes and that you are responsible for your use of and communications on the Site. You agree not to post on or transmit through the Site any unlawful, infringing, defamatory, obscene, indecent, threatening, offensive, or otherwise objectionable material of any kind, including any material that encourages illegal conduct, conduct that would give rise to civil liability, infringe upon others’ intellectual property rights, or otherwise violate any applicable local, state, national, or international law. You agree not to use the Site in a manner that would interfere with its normal operation or infringe on any other person’s use of the Site.
You agree not to access the Site by any means other than the interface we provide. Displaying or running the Site or any information or material displayed on the Site in frames or through similar means on another website without our prior authorization is prohibited. Any permitted links to the Site must comply with all applicable laws, rules, and regulations.
We make no representation that materials contained on the Site or that products described or offered on the Site are appropriate or available for use in jurisdictions outside the United States, or that this Agreement complies with the laws of any other country. Users of the Site outside the United States do so at their own initiative and risk and are responsible for complying with all applicable laws and regulations, and undertake, at the time of purchase of a product, to ascertain whether the importation of the respective product is allowed by the laws of their country and by the applicable governmental agencies. You agree not to access the Site from any location or territory where its contents are illegal and that you, and not us, are responsible for compliance with all applicable laws and regulations.
You may not use the Site or Zenetics’ services if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the government of the country where you are accessing the Site or using Zenetics’ services. You are responsible for compliance with all U.S. or other export and re-export restrictions that may apply to goods.
- Termination or Suspension of the Agreement
This Agreement is effective until terminated by either us or you. We, in our sole discretion, may suspend or terminate this Agreement at any time without notice and deny you access to the Site or any portion of it. You may terminate this Agreement at any time by contacting Customer Service and discontinuing all use of the Site and the Rewards Program, Reviews Program, and Autoship & Save. Upon termination by us or you, you must destroy all materials obtained from the Site, including all copies of such materials whether made under the terms of use contained in this Agreement or otherwise. We reserve the right to modify or discontinue, temporarily or permanently, the Site or any portion of it with notice to you.
- Account Termination
We reserve the right to terminate any account if your order is deemed fraudulent or credit card charges are disputed. You agree that we may terminate or suspend your access to all or part of the Site, with or without notice, for any conduct that we, in our sole discretion, believe is in violation of any part of this Agreement, laws or regulations, or is harmful to another user, us, or our affiliates.
- Google Maps/Google Earth
Some areas of the Site implement Google Maps/Google Earth mapping services. Your use of Google Maps/Google Earth is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.
The following shall survive any termination of the Agreement by either us or you: Privacy, Liability Disclaimer, Severability, Interpretation, and Miscellaneous.
Pricing
With respect to items sold by Zenetics, we cannot confirm the price of an item until you place your order. Despite our best efforts, a small number of the items in our catalog may be mispriced. Subject to applicable law, if the correct price of an item sold by Zenetics is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your